Refund policy

Last updated: 18 October 2026

This policy applies to CozyPure at cozypure.shop. For assistance, email contact-us@cozypure.shop.

Requesting a return

Contact us within 5 days of receiving your order to request a return. Include your order number, the reason for the request and photographs if the product is damaged, defective or incorrect. Please contact us before sending an item back so we can provide the correct return instructions.

Item condition

For a change-of-mind return, the item must be unused, unopened and in its original packaging, with proof of purchase. Opening a cleaning product for use may affect change-of-mind return eligibility; this does not remove your rights for faulty, damaged or incorrectly supplied goods.

Damaged, defective or incorrect items

Inspect your order on arrival and contact us promptly if there is a problem. We will review the issue and arrange an appropriate remedy. Do not send a leaking or damaged chemical product through a carrier without first receiving safe return instructions.

Return costs and refunds

We will confirm the applicable return method, any return shipping cost and the refund amount before you send an item back. Once the return has been received and assessed, we will notify you of the outcome and explain the refund method. Payment-provider processing times can vary.

Your rights

This policy does not limit rights or remedies available under applicable consumer law. For delivery information, see our Shipping Policy; for cancellation requests, see our Cancellation Policy.