Terms of service

Last updated: 18 October 2026

This policy applies to CozyPure at cozypure.shop. For assistance, email contact-us@cozypure.shop.

Using our store

These terms apply when you browse CozyPure or place an order. Provide accurate contact, payment and delivery information and use the site lawfully. Do not attempt to interfere with the store, misuse another person’s information or place fraudulent orders.

Products and information

Product descriptions, images, prices and availability are shown on the relevant product page. Read the product label, directions and precautions before use and check material compatibility. Images may include styling accessories that are not part of the product. Cleaning results can vary.

Prices and payment

Prices are displayed in the store currency. The checkout shows the order total, including any applicable shipping charges or taxes, before you submit the order. Available payment methods are shown at checkout. We do not ask you to disclose passwords or one-time verification codes to customer support.

Orders

An automated order acknowledgement confirms receipt of your request. If an item is unavailable, an order contains an error or we cannot fulfil it, we will contact you to explain the issue and arrange any applicable refund. We will not increase an agreed price without your consent.

Delivery, cancellation and returns

Please read our Shipping Policy, Cancellation Policy and Return & Refund Policy before ordering. These policies form part of the information provided with your purchase.

Privacy and third-party services

Shopify hosts this store. Payment and delivery providers process information needed to complete orders. Our Privacy Policy explains the handling of personal information. Third-party sites linked from the store have their own terms.

Changes and customer rights

We may update these terms for future use of the store. Changes do not remove rights attached to orders already placed. Nothing in these terms excludes rights or remedies that cannot be excluded under applicable law.

Contact

For questions or complaints, use our Contact page or email contact-us@cozypure.shop with the relevant order details.