Shipping policy

Last updated: 18 October 2026

This policy applies to CozyPure at cozypure.shop. For assistance, email contact-us@cozypure.shop.

Delivery availability and charges

Delivery availability depends on your address and the selected delivery service. Applicable shipping charges are displayed at checkout before payment. Please review your complete address, PIN code and contact number before placing an order.

Processing and delivery estimates

Processing and delivery estimates will be communicated with the order details. Contact us before ordering if you need an estimate for your location or require delivery by a particular date. Delivery dates are estimates unless a guaranteed service is expressly stated.

Dispatch and tracking

Once your order is dispatched, we will share tracking information where the delivery service provides it. Courier delays, holidays and events outside our control may affect delivery. Contact us with your order number if tracking stops updating or an order is overdue.

Address changes and delivery problems

Contact us as soon as possible to request an address correction. Changes may not be possible after dispatch. If a parcel is marked delivered but cannot be found, check with members of your household or building reception and contact us so we can investigate with the delivery provider.

Damaged orders and returns

If your parcel arrives damaged or contains an incorrect item, contact us promptly with your order number and photographs. See our Return & Refund Policy for assistance.